Delivery, Returns and Replacements
Delivery availability, charges and payment details are confirmed with you before an order is accepted.
Coverage and timing
Enter your governorate and address in the booking form. The team will confirm service availability and the estimated delivery time based on your area and product availability. A governorate appearing in the form does not guarantee coverage or a delivery date.
Delivery charges and total
The team will tell you the final price and any delivery charge before you confirm the order. This page does not add or imply unlisted charges.
Payment
The available payment method, including cash on delivery if offered, will be confirmed on WhatsApp before the order is accepted.
Cancellation before dispatch
If you wish to cancel, contact us through WhatsApp as soon as possible and include the phone number used for the request. If the order has already been handed to the courier, the team will explain the available next steps based on shipment status.
Damaged, incorrect or incomplete orders
Where possible, check the order on receipt. Contact us promptly through WhatsApp if it is damaged, incorrect or incomplete, and include the phone number used and clear photos where useful. We will review the case and respond in line with consumer rights and applicable law.
Contact
Use the contact page for help or start a request from the booking page. Last updated: 13 October 2026.
Questions? Contact us